Terms & Conditions
21.12.2023
All items handed in for repair must be collected within 6 WEEKS or the ownership of such items will revert to iTOUCH Mobile & PC who may sell or use for spare parts to recover costs of original repair.
All devices handed in for repair must be collected within 6 weeks or goods will be recycled to recover the cost
Please check your device before leaving the shop. THANK YOU
20.01.2020
If you continue to browse and use our website or any in-store services offered, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern iTouch Mobile & Pc’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our services.
The term iTouch Mobile & Pc or ‘us’ or ‘we’ or ‘our’ or ‘iTouch Mobile & Pc’ refers to the owner of the company whose registered office is 108 Main Street, Coatbridge ML53BJ. The term ‘you’ refers to the user or viewer of our terms.
The use of our stores or online services is subject to the following terms of use:
● The content of the pages of the website is for your general information and use only. It is subject to change without notice.
● Your use of any information or materials on the website or in store is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through our services meet your specific requirements.
● Our website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
● Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
● Your use of our services and any dispute arising out of such use of them is subject to the laws of England, Northern Ireland, Scotland and Wales.
Repair Services
1. Repairs are carried out at the owners risk and iTouch Mobile & Pc cannot be liable for any underlying faults that manifest itself as a result of a repair being carried out. All faults on the item must be made clear before repair commences as we will not be held responsible for item faults we are not told about at the time of booking in the repair. Once you agree to leave the device with us you are are agreeing to these conditions completely.
2. Liquid damage repairs carry no warranty whatsoever and require payment up front, successful or not. Some liquid damaged devices appear to be working. This is due to corrosion on the components (resistors). When the components (resistors) are shorting together, the engineer cleans the board which may lead to the short circuit being removed and may result in the handset no longer powering up at all. Most mobile phone manufacturers do not entertain any form of repair on liquid damaged handsets.
3. The service and the materials are provided by iTouch Mobile & Pc on an “as is” basis and iTouch Mobile & Pc expressly disclaims any and all warranties, express or implied, including, without limitation, warranties of merchantability and fitness for a particular purpose with respect to the service or any materials and products.
4. In no event shall iTouch Mobile & Pc be liable for any direct, indirect, incidental, punitive or consequential damages of any kind whatsoever with respect to the service, the material parts and the products. iTouch Mobile & Pc takes no responsibility for the loss of any accessories left in/on the device when submitted for repair. This includes, but is not limited to, memory cards, sim cards or cases.
5. iTouch Mobile & Pc does not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use iTouch Mobile & Pc services for any products or services purchased from iTouch Mobile & Pc.
5.1 Any data or information that you may have stored on the Equipment shall remain your sole responsibility and we accept no liability for loss or corruption of such data howsoever caused. It is your responsibility to keep a record of any such data.
6. We shall notify you when the Equipment has been repaired or is un-repairable and is available for collection. If you do not collect the Equipment within 45 days, we will dispose of the Equipment. Any sum obtained on disposal will be used to meet any unpaid estimate or repair charges you are liable to pay and any remaining balance will be sent to you or will remain payable by you accordingly.
7. iTouch Mobile & Pc offers a warranty of 28 days with repairs, excluding, but exclusions not limited to, water damaged devices. The warranty does not, under any circumstances, cover devices that have been accidentally damaged or water damaged after the initial repair has been carried out. The warranty only covers the part that has been repaired initially. If the device has been damaged by you, you will not be covered by the 28 day warranty, however, devices may be repaired by iTouch Mobile & Pc at the usual cost.
iTouch Mobile & Pc will only be liable for direct loss up to a maximum total of the price of the product or service purchased in respect of any claim.
No contract for the sale of any product will subsist between you and iTouch Mobile & Pc unless and until iTouch Mobile & Pc accepts your order by way of an e-mail confirming that it has received payment in full for all the goods you have ordered.
That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time iTouch Mobile & Pc sends the e-mail to you (whether or not you receive that e-mail).
This confirmation e-mail amounts to an acceptance by iTouch Mobile & Pc of your offer to buy goods from iTouch Mobile & Pc.
This confirmatory e-mail will contain all relevant statutory information concerning your contract.
The confirmatory e-mail will also contain a link to these terms and conditions and may be amended from time to time.
You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.
iTouch Mobile & Pc will not pass on your personal details to any third party.
You undertake that all details you provide to iTouch Mobile & Pc for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.
If there are any changes to the details supplied by you, it is your responsibility to inform iTouch Mobile & Pc as soon as possible.
Your statutory rights are not affected (in particular see below as to your rights to withdraw from the contract) but otherwise, all purchases are non-exchangeable, non-refundable and non-transferable.
You may cancel your order at any time prior to your order being processed by contacting the relevant iTouch Mobile & Pc store by calling 01236897740 during normal office hours. Any request to cancel a repair after processing is subject to a cancelation fee equal to that of the engineers time spent on the device.
Liability
This Liability section applies only to the extent permitted by law. For the avoidance of doubt, iTouch Mobile & Pc do not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from iTouch Mobile & Pc negligence or wilful default, or that of iTouch Mobile & Pc employees, agents or subcontractors or (b) fraudulent misrepresentation.
iTouch Mobile & Pc does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, specifications and descriptions of listed goods, products and services.
iTouch Mobile & Pc will do its best to correct errors and omissions as quickly as practicable after being notified of them.
To the fullest extent permitted by law, iTouch Mobile & Pc is providing repair services and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products included in store including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, iTouch Mobile & Pc does not represent or warrant that the information accessible via this website or in store is accurate, complete or current.
iTouch Mobile & Pc do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the iTouch Mobile & Pc website or any iTouch Mobile & Pc services for any products or services purchased from iTouch Mobile & Pc.
iTouch Mobile & Pc will only be liable for direct loss up to a maximum total of the price of the product or service purchased in respect of any claim.
Refund and exchange Policy
iTouch Mobile & Pc has a legal and strict refund and exchange policy in place. This policy will be held up to the fullest extent of the law.
iTouch Mobile & Pc is only obliged to fix or exchange goods if deemed to be faulty within the warranty period of 6 months. The goods must be accompanied by a valid receipt in order for the matter to be resolved.
iTouch Mobile & Pc has no obligation to refund or exchange items that have not been found to be defective. iTouch Mobile & Pc also has no obligation to refund or exchange any item that is not accompanied by a valid receipt.
Processing of orders.
Credit and Debit cards are debited upon completion of the repair from iTouch Mobile & Pc. All prices include sales taxes (where applicable) unless otherwise stated. Shipping is charged on a weight basis, and can be altered at any time without notice.
iTouch Mobile & Pc aim to repair and arrange collection or shipment of all completed items within 5 business days of receiving your order and device. Your order may be delayed if the item is not in stock with our suppliers and your order can take up to 45 days if we need to order a part in as most parts come from China where your device is made. Some items may be unavailable and the current stock status is approximate. iTouch Mobile & Pc is not able to supply dates as to when our suppliers may get an item in stock.
Delivery/Title/Risk.
The period stated within which you can collect or receive your repair is approximate. Repairs sent by post will be sent to the address given by you in your order. Please note that your goods may be sent to you in instalments.
From time to time, iTouch Mobile & Pc may engage a 3rd party to fulfil orders, a contract for the sale of these products will be made between the 3rd party supplier and yourself.
Please note that when shipping products internationally you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.
Miscellaneous.
It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.
iTouch Mobile & Pc may amend these terms and conditions from time to time, and place the new version on the website. When iTouch Mobile & Pc does so, iTouch Mobile & Pc will mention the fact on our home page ( www.iTouch Mobile & Pc ). All purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms.
These terms and conditions shall apply when iTouch Mobile & Pc accepts your order by e-mail confirming that it has received the device for repair. They shall supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent
misrepresentations) relating to your repair, whether oral or in writing, and contain the entire agreement between iTouch Mobile & Pc and you relating to your purchase.
iTouch Mobile & Pc advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by iTouch Mobile & Pc.
You are advised to read (and are responsible for reading) all information on this fully.
If any of these terms are held to be invalid or unenforceable, those terms will be struck out and the other terms remain.
These terms and conditions are subject to the laws of the United Kingdom and will be held up to the fullest extent of the law.